References

Boulding, K.E. 1964. The meaning of the twentieth century: The great transition. New York: Harper and Row.

Deming, W.E. 1982. Quality, productivity, and competitive position. Cambridge, Massachusetts: MIT Center for Advanced Engineering Study.

Drucker, P.F. 1969. The age of discontinuity: Guideline to our changing society. New York: Harper and Row.

Kohn, L.T., J.M. Corrigan, and M.S. Donaldson (Committee on Healthcare in America, Institute of Medicine). 1999. To err is human: Building a safer health system. Washington, D. C.: National Academy Press.

Nie, N., S. Verba, and J.R. Petrovik. 1979. The changing American voter. Cambridge, MA: Harvard University Press.

Tocqueville, A. de. 1848. Democracy in America. New York: Pratt, Woodford. Womack, J.P., and D. Jones. 1996. Lean thinking. New York: Simon and Schuster.

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